World wide shipping

 Introduction

The following general terms of sale apply exclusively between the SAS STUDIO CARNOT Siret 822647533 000 14

47 rue Marcel Dassault 92514 Boulogne Billancourt, its website is : « www.ofendji.com ». The company reserves the right to change at any time the following general terms. Any order placed on the site www.ofendji.com assumes that the customer accepts these conditions.

Article 1. Application of the following general terms of sale

The following terms apply to the sale of products by SAS STUDIO CARNOT on its shop www.ofendji web-based. They will be automatically available to the buyer on the site's homepage. Buyer needs to click on "General Terms of Sale" to know about terms of his order even before he has started the ordering process. Therefore, ordering implies buyer's full and unreserved acceptance to these general terms of sale excluding any other document such as prospectuses, catalogs issued by the seller and solely have an indicative value. The fact that the seller does not avail himself at a given moment of any of the provisions herein may not be interpreted as a waiver of any of the said conditions at a later date. Unless specific condition to the following terms of sale agreed in writing between the parties, orders are subject in full right to the following general terms of sale regardless of clauses that may be included on the buyer's documents. Our offers are exclusively for private customers excluding professional resellers. The buyer declares to have acknowledged and accepted the present general terms of sale prior to placing his order. Validation of order is therefore acceptance of these general terms of sale. These ones may be subject to change, applicable terms are the ones in effect on our internet site at the date of placing order.

Article 2. Terms of order and payment

Orders are only final when confirmed by price payment from buyer. Payment of products can be done in cash, wire, by credit card. It comes in full upon confirmation of the order by the customer on the website.  An invoice will be issued by SAS STUDIO CARNOT and available in the section "My Account" on the site. At customer request, an invoice can be sent by mail or at his billing address. Payments by credit cards are secured by an online payment system to the standards of MOLLIE PAYMENTS. In addition, all banking informations that you communicate to us during your online purchase are not stored or visible online. SAS STUDIO CARNOT certifies the confidentiality of your data.  Products are SAS STUDIO CARNOT property until full payment of invoices pertaining to retention of title clause, however buyer becomes responsible for goods after delivery, transfer of ownership entails transfer of risks. All our offers are within the limits of available stocks without engagement unless sale in the meantime. In case of shortage on a bought product and mentioned "in stock" on the site SAS STUDIO CARNOT commits to contact you within 48 hours to agree of a replacement or a partial or full refund of order (at customer's convenience). Considering the rare or speculative nature of certain products, restrictions on the quantities available may be applied. In such a case, available quantity is limited per household (same name, same address, same email address, same account holder or credit card); SAS STUDIO CARNOT reserves the right to refuse an order in case of doubt on the existence of an earlier order on a product.

The order validated by customer will only be considered effective when concerned banking payment centers will have given their approval. In case of refusal from the mentioned centers, the order will be automatically canceled and the customer notified by email. The online payment process is 100% secure. The site guarantees you confidentiality of transmitted banking information.  Data saved by the Centre Interbancaire Monétique of the whole commercial transactions made by you and www.ofendji.com

Article 3. Prices

Prices are expressed in Euros, in US Dollars and in Dirhams are all taxes included, except sale and without obligation, subject to typographical errors and posting. Prices differ depending on the country of delivery to support the different administrative costs.  Price indicated on product description is indicated excluding transportation costs. Shipping costs are invoiced according to the country of destination and number of items ordered.  The total due amount, indicated in the order confirmation by SAS STUDIO CARNOT is the final price to be paid, expressed inclusive of all taxes (VAT and all other applicable taxes): this price includes price of products, handling charges, packaging, administrative costs and transportation costs. SAS STUDIO CARNOT reserves the right to change its selling prices at any time. All promotional operations (gift certificates, coupons, partners discounts...) are limited to the use of one person per household per operation. SAS STUDIO CARNOT reserves the right to refuse orders that do not meet this criterion. Important: It is up to customer to select the country of delivery in order to see products corresponding to selected country of delivery.

Article 4. Delivery and Reception

SAS STUDIO CARNOT accepts the order and initiates the delivery operations upon receipt of payment and agreement from our verification department. Delivery of the good(s) ordered will be made to the purchaser's address or to any address given when placing the order. The information given by the buyer, when placing an order is binding: in the event of an error or incomplete information in the wording of recipient's address, seller couldn't be held responsible for the impossibility in which could be to deliver products. 

In the event of return of the goods for incomplete address, the buyer will be paid the costs incurred for the reshipment to the carrier.In the event of return of the goods for incomplete address, absence or other, the buyer will be paid the costs incurred for the reshipment to the carrier and the SAS STUDIO CARNOT is not responsible for this fact and will not refund the buyer for these different reasons.

Article 5. Intracommunity delivery

 www.ofendji.com  deliver to a country of the European Union or other is subject to application of french law and taxes. Hence, a buyer wanting to be delivered in a country of the EU or other, mandates SAS STUDIO CARNOT to handle removal and routing of goods on his behalf with carrier of his choice. By accepting our general terms of sale when placing his order, buyer confirms having read the terms and conditions of sale and accept them in their entirety.

Article 6. Delivery deadlines

SAS STUDIO CARNOT commits to the designers do everything possible to deliver ordered products on a timely basis and as specified on the site and on each product description. (Deadlines vary according to product availability, selected shipping and product delivery country). If buyer orders different products with different delivery deadlines, it is the longest delivery deadline that applies to the whole order. Delivery is made within the deadline provided by the direct delivery of the product to the intended recipient, or in case of absence, by notice of availability. If delivery could not be assured in that deadline, buyer would be informed at the earliest and could cancel his order and obtain the complete resolution of sale. He could then request for the exchange of products or the full refund of his order. Delivery deadlines start from validation of order meaning reception of payment, banking authorization (online bank card) and the given agreement by verifications service. Find more details on our delivery times directly on our site www.ofendji.com. Are considered as cases of due force relieving the seller from his obligation to deliver, war, riot and fire. Goods travel at the risks and peril of recipient. It is buyer's responsibility to verify the content of package at time of delivery and to formulate remarks case being following this way: on delivery receipt given by carrier or by calling immediately client service of carrier with presence of carrier. And, in all cases, by informing SAS STUDIO CARNOT by mail at its mailing address within 14 days after reception of package by mail: contact@ofendji.com

Article 7. Stock failure

In the event of definite stock failure on an ordered product, SAS STUDIO CARNOT will keep you informed in time and will propose to buyer different alternatives:

- The replacement by a similar product, in the same tarif conditions.

- The refund of unavailable products or the entirety of order depending on customer's choice.

In the case of a temporary break, the buyer will be offered to wait until the date of reassortment which will be indicated. In the absence of acceptance, the customer may request partial or full cancellation of his order.

Article 8. Products

SAS STUDIO CARNOT puts great importance on origin of sold products on its site www.ofendji.com.  The products are made with noble products, by different international craftsmen and the fabrication in warehouses in small quantity, these creators respect a fair and ecological production.  SAS STUDIO CARNOT works with international creators. Presentation pictures illustrate proposed products in the electronic catalog of www.laboethnikstore.com tend to describe and present articles with the greatest exactitude.

Article 9. Right of withdrawal for exchange of goods

The buyer has a period of 14 days from the delivery of his order to return the product to the seller, for exchange only, of the article, in good condition and in its original packaging with the invoice of origin. In the event that certain products have been opened or consumed, these products are not exchangeable. The shipping and return costs for exchange of goods are the responsibility of the buyer. The goods travel at the risk and peril of the buyer. We thank you, as far as possible, to inform the Customer Service of SAS STUDIO CARNOT by email (contact@ofendji.com) of your decision to exchange goods so that we can process your request as soon as possible. The return will be made by the carrier chosen by the buyer.

On the other hand, in the event that the customer notices an anomaly on the part of SAS STUDIO CARNOT (for example product delivered not in conformity with the product requested), SAS STUDIO CARNOT undertakes to reimburse all costs incurred by the customer: product plus return costs, and shipping costs, insofar as the products are returned as is. Product refunds will be made after receipt of the order in good condition and unopened.

 

Article 10. Dispute

These general conditions of sale are subject to the application of french law. In case of dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, all conflicts arising from the execution of an order or the interpretation of these conditions and more generally agreements of any kind concluded between the parties will be within the jurisdiction of the court. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the person who takes the trouble to expose these situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.

Article 11. Legal Information

The personal data provided by the customer may give rise to the exercise of the right of access and rectification with SAS STUDIO CARNOT. This site is the subject of a declaration to the french authorities. In order to meet the needs of customers and ensure optimal remote service, we are required to register certain personal data (name, first name, address). This information is intended exclusively for SAS STUDIO CARNOT. Payments by credit card are secured by an online payment system standards Interbank electronic banking. In addition, all the banking information that you give us when you buy online, are not stored or visible on the Internet. SAS STUDIO CARNOT certifies the confidentiality of your data.

Article 12. Data Protection

The personal information we collect is intended to better meet your requests and process your orders. Personal data about you is processed under the responsibility of SAS STUDIO CARNOT

Article 13: Acceptance

The acceptance by the customer of these conditions is materialized by his electronic signature, concretized by the "click of validation", as well as by the communication of his bank details for the purposes of payment of his order. This electronic signature has the value of a handwritten signature between the parties. This double step is equivalent to the customer acknowledging that he has fully understood and fully approves all of these conditions.

Customer service

For any information or questions, please contact us : contact@ofendji.com